Explore how artificial intelligence (AI) is increasingly being integrated into the self-storage industry and what that means for operators and customers. AI is now being applied to solve real business challenges in self-storage, from chatbots that enhance customer engagement to systems that streamline complex processes like lien-to-auction compliance to security systems that provide increased security through facial recognition.

A key point is that AI isn’t replacing humans but augmenting them—providing automation while still leaving room for human expertise, experience, and contextual knowledge where needed. While AI promises efficiency, it raises concerns about potentially amoral approaches to problem-solving, raising unintended ethical and legal consequences.

Dr. Warren Lieberman, president of Veritec Solutions, is highlighted for his perspective on AI-driven revenue management. He explains that Veritec’s models adapted more quickly and effectively than traditional models during the COVID-19 pandemic, enabling operators to adjust pricing and reduce customer churn. Warren emphasizes that the best outcomes come when AI’s analytical power is combined with human expertise, using the example of chess systems working collaboratively with humans to outperform AI or humans alone.

"The AI Revolution" appears in the June 2023 issue of the Mini-Storage Messenger (now Messenger) magazine by (Modern Storage Media) MSM. You can also download this specific article in the link below, or read the retitled article "Artificial Intelligence in Self Storage" online.

Download the Article in PDF.

by Brad Hadfield | Published in the Mini-Storage Messenger (now Messenger) magazine, June 2023, by (Modern Storage Media) MSM.